**TERMS AND CONDITIONS**

By leaving your luggage in our luggage storage, you accept the terms and conditions set forth in this document, on your behalf and/or on behalf of any other interested person.

The luggage storage service consists of keeping your luggage/items in our lockers (automated luggage deposit lockers) for the period indicated at the time of storage, specifically from the day and time of delivery of the luggage/item to the estimated day and time you indicated at the time of storage. You must remember your pin code to lock and unlock the locker, as well as the locker number. Experience Luggage Rome will not be able to open the locker under any circumstances without the pin code. The store is open seven days a week, from 6 a.m. to 11 p.m. It is equipped with an alarm system and 24-hour video surveillance linked to local authorities and private surveillance.

Access is limited to individuals over the age of 18 or accompanied minors.

The location is strictly non-smoking.

The maximum weight allowed per locker is 30 kg.

The customer is responsible for ensuring that the locker door is securely closed before leaving the location and that no valuables or travel documents have been left in the luggage, for which the Customer remains responsible and for which Experience Luggage Rome disclaims all liability.

It is strictly prohibited to store illegal substances, weapons, explosives, flammable materials, drugs, hazardous objects, or any other substances prohibited by Italian law in our lockers. Furthermore, the storage of high-value items (such as jewelry, cash, high-value electronic devices, works of art, securities) is strongly discouraged, and Experience Luggage Rome disclaims any liability for their security. Experience Luggage Rome reserves the right to deny access to the luggage storage service or to report any suspicious behavior to the relevant authorities.

No storage of perishable foodstuffs is permitted.

Animals are prohibited in all lockers and in the luggage.

The customer must accept that the contents of the luggage are not prohibited items, according to Italian law.

The customer acknowledges and agrees that Experience Luggage Rome and/or any Governmental Authority have the right to open and inspect the luggage at any time for security reasons.

The customer is hereby informed that they do not have the right to withdraw from the transaction, which the customer expressly waives in light of the specificity of the service, and that storage is non-refundable. The customer is responsible for the luggage and its contents and must check that nothing has been left inside the locker when leaving the location for the final time.

In case of late retrieval of luggage, the customer may retrieve the luggage/item upon payment of the applicable charges. Additional charges will apply for each hour/day of delay.

Any forgotten or unclaimed luggage will be destroyed 7 days after the estimated day/hour indicated at the time of storage. If forwarding of a forgotten item is requested, the customer will bear all associated costs, which must be paid in advance. A fee of €35 will be required, in addition to shipping costs, which depend on the weight, destination, and shipping method (regular post, UPS, etc.).

Experience Luggage Rome shall not be liable for any negligence on the part of the customer. The customer is liable for any damage caused to other people’s luggage in cases where prohibited items or poorly packaged items were stored. Experience Luggage Rome disclaims all liability in cases of delayed and/or unclaimed luggage/items. Experience Luggage Rome will not be responsible for any indirect damages, economic losses, or moral damages arising from luggage storage or its contents, including but not limited to damages due to delay in the retrieval of luggage, missed flights, connections, scheduled events, or any other type of personal or professional inconvenience. The service is provided “as is,” and the customer agrees that Experience Luggage Rome will not be responsible in any way for the contents of the luggage or for damages to stored items unless such damages are due to intent or gross negligence.

Any dispute related to the storage will be governed by Italian law.

For any dispute arising in connection with the luggage storage service and the applicable contractual terms, the exclusive jurisdiction will be the court of Rome.